SLOT AMBASSADOR (FULL TIME)

Requisition ID
2017-7635
Category
SLOT OPERATIONS
Minimum Age (Yrs)
21
Union Status
Non-Union

Overview

It is the primary responsibility of the Slot Ambassador to effectively market, evaluate, recruit, establish and maintain a professional relationship with slot casino guests and to provide specialized attention to high-end guests. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.   
 
Specific Job Functions:
 
·         Market and recruit new guests to property
·         Establish and maintain a professional relationship with repeat guests to the property
·         Research and evaluate guest accounts using Players Club and /or other software programs
·         Issue guest complimentary items in accordance with departmental and property standards
·         Research and resolve guest issues effectively and professionally
·         Protect the confidentiality of Company documents and files under immediate control
·         Greet guests, answer questions and be an informational resource regarding guest inquiries
·         Monitor assigned area and attend to guest’s needs including jackpot payments, providing a comfortable experience for guests by answering basic property questions, provide information regarding rooms, restaurants and entertainment for the guests
·         Perform minor machine repairs
·         Accurately maintain a Cash Pouch involving Company funds
·         Verify and ID guests to ensure players are of the legal gaming age
·         Provide guests with Players Club information and solicit new members
·         Assist guests with inquiries and problems regarding Players Club and the Casino
·         Promptly answer in-bound telephone calls
·         Assist guests and Casino Hosts with requests in a professional and timely manner
·         Keep up to date on Slot Marketing activities and events at the property
·         Input player information into the Players Club system
·         Maintain a positive and friendly attitude toward guests as well as other employees
·         Perform all duties as deemed necessary for the success of the department

Responsibilities/Qualifications

·         Gaming experience preferred
·         Must have strong organizational skill
·         Ability to handle and cope with stress well and remain calm under pressure a must
·         Must have, or be able to obtain, Gaming Registration
·         A working knowledge of basic computer systems and Casino systems preferred
·         Excellent public relations, communication and speaking skills
·         Professional appearance and demeanor a must

Apply

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