CONVENTION SERVICES MANAGER (FULL TIME)

Requisition ID
2017-7690
Category
SALES - HOTEL / CONVENTION
Minimum Age (Yrs)
21
Union Status
Non-Union

Overview

It is the primary responsibility of the Convention Services Manager to coordinate multiple hotel services for larger in-house and citywide meeting groups. All duties are to be performed in accordance with departmental and property policies, practices and procedures.

 

     Specific Job Functions:

 

  • Initiate correspondence with introduction letter, agenda, and any other pertinent information
  • Coordinate and service all logistics of assigned groups from initial booking through meeting requirements and departure
  • Conduct pre-convention meeting with meeting planner and all hotel operating departments representatives which are involved in the program
  • Disseminate group resumes which include profiles, agendas and requirements to all Hotel operating departments in a timely and efficient manner
  • Maintain close contact with client on regular basis both verbally and with written confirmation of changes and updates
  • Provide personalized “on the floor” attention to all in-house programs
  • Assist with billing discrepancies with the intent of resolving to the satisfaction of all parties
  • Ensure continuing education and management training provided by Hotel
  • Assist Sales with VIP sight inspections
  • Oversee hiring practices / standards and ensure training programs reflect appropriate employee development guidelines
  • Perform all duties as deemed necessary for the success of the department

Responsibilities/Qualifications

  • Degree in Marketing, Hotel Management or Business Administration preferred
  • Two years experience in hotel sales preferred
  • Knowledge of Delphi, Word and Excel preferred
  • Must possess excellent written and oral communication skills

Apply

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