SLOT AMBASSADOR (FULL TIME)

Requisition ID
2018-7742
Category
SLOT OPERATIONS
Minimum Age (Yrs)
21
Union Status
Non-Union

Overview

It is the primary responsibility of the Slot Ambassador to effectively market, evaluate, recruit, establish and maintain a professional relationship with slot casino guests and to provide specialized attention to high-end guests. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.   
 
Specific Job Functions:
  • Market and recruit new guests to property
  • Establish and maintain a professional relationship with repeat guests to the property
  • Research and evaluate guest accounts using Players Club and /or other software programs
  • Issue guest complimentary items in accordance with departmental and property standards
  • Research and resolve guest issues effectively and professionally
  • Protect the confidentiality of Company documents and files under immediate control
  • Greet guests, answer questions and be an informational resource regarding guest inquiries
  • Monitor assigned area and attend to guest’s needs including jackpot payments, providing a comfortable experience for guests by answering basic property questions, provide information regarding rooms, restaurants and entertainment for the guests
  • Perform minor machine repairs
  • Accurately maintain a Cash Pouch involving Company funds
  • Verify and ID guests to ensure players are of the legal gaming age
  • Provide guests with Players Club information and solicit new members
  • Assist guests with inquiries and problems regarding Players Club and the Casino
  • Promptly answer in-bound telephone calls
  • Assist guests and Casino Hosts with requests in a professional and timely manner
  • Keep up to date on Slot Marketing activities and events at the property
  • Input player information into the Players Club system
  • Maintain a positive and friendly attitude toward guests as well as other employees
  • Perform all duties as deemed necessary for the success of the department

Responsibilities/Qualifications

  • Gaming experience preferred
  • Must have strong organizational skill
  • Ability to handle and cope with stress well and remain calm under pressure a must
  • Must have, or be able to obtain, Gaming Registration
  • A working knowledge of basic computer systems and Casino systems preferred
  • Excellent public relations, communication and speaking skills
  • Professional appearance and demeanor a must

Apply

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