USER SUPPORT SPECIALIST (FULL TIME)

Requisition ID
2018-7798
Category
INFORMATION TECHNOLOGY
Minimum Age (Yrs)
21
Union Status
Non-Union

Overview

It is the primary responsibility of the User Support Specialist to provide support to end users on a variety of issues.  All duties are to be performed in accordance with departmental and property policies, practices, and procedures. 

  • Handle calls covering a large range of issues from hardware failures, to software configuration problems, user training, and general property emergencies related to IT
  • Actively work trouble ticketing queue ensuring that all issues are prioritized and resolved to customer’s satisfaction
  • Assist in troubleshooting system software and hardware issues.
  • Understand customer dynamics and needs at all levels (end-user to executive)
  • Partner with other IT team members and vendors to resolve problem tickets
  • Support all end user devices
  • Troubleshoot Network Infrastructure
  • Required to follow a IT escalation Policy & Procedures
  • Maintain documentation and knowledge base, along with general training of other IT staff and end users where appropriate.
  • Strongly exhibit good customer services skill
  • Perform all duties deemed necessary for the success of the department.

Responsibilities/Qualifications

  • Must have at least one year of experience as Computer Support Technician.  Casino industry preferred, but not required.
  • High School Diploma or equivalent
  • Attending or completion of an accredited Computer Technical degree desired
  • Must be skilled in configuration/troubleshooting & working knowledge of  Windows Operating Systems,  Windows XP & Later
  • Basic network installation (Jack Activation, cross connecting, cable termination, closet punch-downs, line toning, etc.)
  • Basic Knowledge of Active Directory & DNS
  • Experiencing in working with Microsoft Office Suite 2007 or Later
  • Experience with configuring & troubleshooting Smart Phones & Tablets
  • Upgrade/diagnose/repair components related to a PC & POS Devices( Printers, Scanners, Bar Code Readers)
  • Possess specific knowledge to Windows OS commands
  • Experience with installing and upgrading PC’s hardware & software
  • Background in Zero Client Technology
  • Ability to learn new technologies
  • Ability to work in a fast paced multiple project environments on an independent basis and with minimal supervision.
  • Ability to lift and carry 50 pounds.
  • Communicate effectively in English, in both written and oral forms.
  • Must have interpersonal skills to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance
  • Work varied shifts, including weekends and holidays.
  • Proof of eligibility to work in the United States.

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