• SLOT AMBASSADOR (FULL TIME)

    Requisition ID
    2018-7892
    Category
    SLOT OPERATIONS
    Minimum Age (Yrs)
    21
    Union Status
    Non-Union
  • Overview

    It is the primary responsibility of the Slot Ambassador to effectively market, evaluate, recruit, establish and maintain a professional relationship with slot casino guests and to provide specialized attention to high-end guests. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.   
     
    Specific Job Functions:
    • Market and recruit new guests to property
    • Establish and maintain a professional relationship with repeat guests to the property
    • Research and evaluate guest accounts using Players Club and /or other software programs
    • Issue guest complimentary items in accordance with departmental and property standards
    • Research and resolve guest issues effectively and professionally
    • Protect the confidentiality of Company documents and files under immediate control
    • Greet guests, answer questions and be an informational resource regarding guest inquiries
    • Monitor assigned area and attend to guest’s needs including jackpot payments, providing a comfortable experience for guests by answering basic property questions, provide information regarding rooms, restaurants and entertainment for the guests
    • Perform minor machine repairs
    • Accurately maintain a Cash Pouch involving Company funds
    • Verify and ID guests to ensure players are of the legal gaming age
    • Provide guests with Players Club information and solicit new members
    • Assist guests with inquiries and problems regarding Players Club and the Casino
    • Promptly answer in-bound telephone calls
    • Assist guests and Casino Hosts with requests in a professional and timely manner
    • Keep up to date on Slot Marketing activities and events at the property
    • Input player information into the Players Club system
    • Maintain a positive and friendly attitude toward guests as well as other employees
    • Perform all duties as deemed necessary for the success of the department

    Responsibilities/Qualifications

    • Gaming experience preferred
    • Must have strong organizational skill
    • Ability to handle and cope with stress well and remain calm under pressure a must
    • Must have, or be able to obtain, Gaming Registration
    • A working knowledge of basic computer systems and Casino systems preferred
    • Excellent public relations, communication and speaking skills
    • Professional appearance and demeanor a must

    Apply

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