Requisition ID
    Minimum Age (Yrs)
    Union Status
  • Overview

    It is the primary responsibility of the Convention Services Manager to coordinate multiple hotel services for larger in-house and citywide meeting groups. All duties are to be performed in accordance with departmental and property policies, practices and procedures.


         Specific Job Functions:


    • Initiate correspondence with introduction letter, agenda, and any other pertinent information
    • Coordinate and service all logistics of assigned groups from initial booking through meeting requirements and departure
    • Conduct pre-convention meeting with meeting planner and all hotel operating departments representatives which are involved in the program
    • Disseminate group resumes which include profiles, agendas and requirements to all Hotel operating departments in a timely and efficient manner
    • Maintain close contact with client on regular basis both verbally and with written confirmation of changes and updates
    • Provide personalized “on the floor” attention to all in-house programs
    • Assist with billing discrepancies with the intent of resolving to the satisfaction of all parties
    • Ensure continuing education and management training provided by Hotel
    • Assist Sales with VIP sight inspections
    • Oversee hiring practices / standards and ensure training programs reflect appropriate employee development guidelines
    • Perform all duties as deemed necessary for the success of the department


    • Degree in Marketing, Hotel Management or Business Administration preferred
    • Two years experience in hotel sales preferred
    • Knowledge of Delphi, Word and Excel preferred
    • Must possess excellent written and oral communication skills


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