Requisition ID
    Minimum Age (Yrs)
    Union Status
  • Overview

    It is the primary responsibility of the Houseperson to provide guests with exceptional customer service skills by ensuring timely delivery of requested items; guest hallways are cleaned, detailed and free of debris. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. 


    Specific Job Functions:


    • Vacuum guest hallways on a daily basis
    • Store supplies and stock shelves in Housekeeping locker room daily
    • Flip mattresses in guest rooms to prolong mattress life
    • Detail hallways including cleaning baseboards, carpet edges, lamps and shades, wiping down walls, tables, picture frames, mirrors, and wall signs
    • Maintain general cleanliness of guest hallways throughout the shift
    • Ensure Guest Room Attendant (GRA) carts are emptied of trash and linen throughout the shift
    • Maintain cleanliness of ice and vending areas including the floor and area beneath the machines
    • Ensure ice and vending machines are dry and free from debris
    • Maintain cleanliness of Housekeeping employee bathroom throughout the shift including filling soap dispensers, ensure paper products are neatly and properly stocked, and keep floor clean and dry
    • Remove and replace trash container liners every morning on assigned guest floors
    • Report any maintenance calls to supervisor
    • Remove litter from sand urns
    • Ensure guest elevators and surrounding areas are clean and debris-free, elevator signs and call button plates are smudge-free
    • Dispose of boxes and trash left in service elevator area
    • Transport soiled duvets, bed skirts, bed pads, blankets, and pillows to the linen dock before the end of the shift
    • Keep stairwell exits clean and free from debris
    • Fill cleaning chemical bottles at the beginning of each shift
    • Deliver guests’ requested items such as irons, hairdryers, cribs, rollaway beds, amenities, refrigerators, and pillows to guests in a timely manner while adhering to company customer service policies
    • Utilize glass washing machines and clean racks of dirty glasses and individual glasses
    • Perform all duties as deemed necessary for the success of the department


    • At least six months previous cleaning experience preferably in a large hotel environment
    • Must have knowledge of cleaning equipment, supplies, and chemicals used
    • Professional appearance and demeanor a must


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